1. Public services and common utilities in the industrial cluster include: Protection, maintenance of security and order; communications; water supply and drainage; environmental sanitation, wastewater and waste treatment; fire protection; maintenance, maintenance and exploitation of technical infrastructure works and other utility services.
The price for using public services and utilities is determined on the principle of agreement through a contract signed between the organization or individual using the service and the investor in the construction of technical infrastructure of the industrial cluster. In case no agreement can be reached, the investor in the construction of technical infrastructure of the industrial cluster shall report to the district-level People's Committee for handling in accordance with law.
2. The investor in the construction of technical infrastructure of an industrial cluster shall have to organize the provision and management of public services and common utilities in the industrial cluster; formulate and approve the Regulation on management of public services and utilities on the basis of opinions of organizations and individuals investing in production and business in industrial clusters, not contrary to the provisions of law. Within 5 working days after deciding to approve the Regulation on management of public services and utilities, the investor shall send it to the Department of Industry and Trade and the district-level People's Committee for monitoring and management.
3. The settlement of complaints and disputes arising in the management, provision and use of public services and common utilities in the industrial cluster shall comply with the provisions of law.
Above is the advice of the Editorial Board of the Law Secretariat on the management of public services and utilities in industrial clusters. For a more detailed understanding of this, you should refer to Decree 68/2017/ND-CP.